Help Center
Find answers to your questions and get the support you need.
How can we help you?
Quick Help Categories
Getting Started
New to Masoko Tips? Learn how to create an account, navigate the platform, and make your first transaction.
Learn MoreBuying & Selling
Everything you need to know about buying products, selling your goods, and managing transactions.
Learn MorePayments & Billing
Understand our payment methods, fees, refund policies, and how to resolve billing issues.
Learn MoreShipping & Delivery
Learn about shipping options, delivery times, tracking orders, and handling delivery issues.
Learn MoreFrequently Asked Questions
How do I create an account?
Click the "Register" button in the top navigation, fill in your details, and verify your email address.
What types of accounts are available?
We offer three account types: Buyer (for purchasing products), Seller (for selling products), and Service Provider (for offering services).
How do I verify my account?
After registration, check your email for a verification link. Click the link to activate your account.
How do I find products?
Use the search bar, browse categories, or filter by location, price, and other criteria to find what you need.
How do I list a product for sale?
Go to your seller dashboard, click "Add Product", fill in the details, upload photos, and set your price.
Can I negotiate prices?
Yes! Use the "Contact Seller" feature to discuss prices, bulk discounts, or special arrangements.
What payment methods do you accept?
We accept mobile money (M-Pesa, Airtel Money), bank transfers, and cash on delivery for eligible orders.
Are there any hidden fees?
No hidden fees! All charges are clearly displayed before you complete your purchase.
How do I get a refund?
Contact our support team within 7 days of delivery. We'll help you process your refund according to our policy.
How long does delivery take?
Delivery times vary by location: 1-2 days for local orders, 3-7 days for regional orders.
Do you offer free shipping?
Free shipping is available on orders above TZS 50,000. Standard shipping costs TZS 5,000.
How can I track my order?
Check your order status in your account dashboard or use the tracking number provided by the seller.
How do I reset my password?
Click "Forgot Password" on the login page, enter your email, and follow the reset instructions.
Is my information secure?
Yes! We use industry-standard encryption and security measures to protect your personal and financial information.
Can I delete my account?
Yes, you can deactivate or delete your account through your account settings. Contact support for assistance.
User Guides
Buyer's Guide
Complete guide to buying products, managing orders, and getting the best deals.
Read GuideService Provider Guide
How to offer services, manage bookings, and build your client base.
Read GuideCommon Issues & Solutions
Can't Log In?
- Check your email and password
- Verify your account is activated
- Try password reset if needed
- Clear browser cache and cookies
Payment Issues?
- Verify payment method details
- Check account balance
- Ensure sufficient funds
- Contact your bank if needed
Images Not Loading?
- Check your internet connection
- Refresh the page
- Try a different browser
- Clear browser cache
Order Delays?
- Check order status
- Contact the seller
- Review delivery timeline
- Report to support if needed
Still Need Help?
Our support team is here to help you with any questions or issues you may have.
Email Support
support@masokotips.com
Response within 24 hours
Phone Support
+255 718 814 918
Mon-Fri: 8AM-6PM
Live Chat
Available on website
Instant response